Cimteq has been shortlisted for the WCNW Chamber Customer Excellence Award. The award ceremony will be held at the West Cheshire and North Wales Chamber of Commerce on Friday 16th November at Chester Racecourse, Chester.
Ali Shehab, CEO, Cimteq says “I am delighted that Cimteq are being bench marked against the best companies at customer service”.
Robert Douglass, Operations Manager, adds “At Cimteq, we are dedicated to providing a high level of service & support to our customers. We have a modern support system, which allows customers to log tickets 24 hours a day. Our implementation staff are the first people to meet new customers in a face-to-face environment and as they are the face of Cimteq, they are focused and trained on delivering excellent customer service. They are with the customer every part of the journey in implementing our software solutions, including site visits to conduct scoping work shops and training, then in the office providing support as and when required and bi-weekly meetings to monitor the project delivery”.
“One of the standout features of working with CableBuilder is the support we have received form Cimteq. Any helpdesk case raised by myself has received a high level of commitment aimed at ensuring customer satisfaction. Cimteq are prepared to go the “extra mile”, it is good to know that this level of support is just a phone call or an e mail away.”. Chris Huntley, Cable Design Manager, Aberdare Cables.
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