Cimteq Ltd, a leading software provider for the design and manufacturing of cables, has won the award for the West Cheshire and North Wales Chamber Customer Excellence Award.
Ali Shehab, CEO, Cimteq says “We are delighted to win the Customer Excellence Award. To be shortlisted for this award is an honour, to win is a perfect finish to a fantastic year for Cimteq. It is testament to the hard work and ingenuity from the team at Cimteq that has made such a difference to the service we provide our customers. We also want to take this opportunity to thank our customers for their loyalty and support”.
Robert Douglass, Operations Manager, Cimteq says “At Cimteq one of our core values is customer first, we strive to provide excellent customer service throughout our working day and winning this award demonstrates our commitment to our customers and the service we provide”.
“One of the standout features of working with CableBuilder is the support we have received from Cimteq. Any helpdesk case raised has received a high level of commitment aimed at ensuring customer satisfaction. Cimteq are prepared to go the “extra mile”, it is good to know that this level of support is just a phone call or an e mail away”. Chris Huntly, Cable Design Manager, Aberdare Cables.
The award was announced at the West Cheshire and North Wales Chamber of Commerce Annual Ball & Recognition Awards on Friday 16th November 2018 at Chester Racecourse, Chester. The annual event saw nearly 400 guests gather to celebrate a successful year in business, whilst raising money for the charity, The Hospice of the Good Shepherd.
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Cimteq has been shortlisted for the WCNW Chamber Customer Excellence Award. The award ceremony will be held at the West Cheshire and North Wales Chamber of Commerce on Friday 16th November at Chester Racecourse, Chester.
Ali Shehab, CEO, Cimteq says “I am delighted that Cimteq are being bench marked against the best companies at customer service”.
Robert Douglass, Operations Manager, adds “At Cimteq, we are dedicated to providing a high level of service & support to our customers. We have a modern support system, which allows customers to log tickets 24 hours a day. Our implementation staff are the first people to meet new customers in a face-to-face environment and as they are the face of Cimteq, they are focused and trained on delivering excellent customer service. They are with the customer every part of the journey in implementing our software solutions, including site visits to conduct scoping work shops and training, then in the office providing support as and when required and bi-weekly meetings to monitor the project delivery”.
“One of the standout features of working with CableBuilder is the support we have received form Cimteq. Any helpdesk case raised by myself has received a high level of commitment aimed at ensuring customer satisfaction. Cimteq are prepared to go the “extra mile”, it is good to know that this level of support is just a phone call or an e mail away.”. Chris Huntley, Cable Design Manager, Aberdare Cables.
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Foresight Group LLP (“Foresight”) has invested £2.5 million into Cimteq Limited (“Cimteq”). This investment will enable the company to take the next step in its development and expansion over the next few years. Foresight is a leading independent infrastructure and private equity investment manager which has been investing in technology companies for over 30 years.
Ali Shehab established Cimteq in 1998 to provide business software implementation and process control consultancy to the cable manufacturing industry, using his extensive experience and passion for improving productivity and streamlining the manufacturing process, to develop CableBuilder and CableMES.
The company operates from their Head Office in Wrexham, with a global reach, delivering software solutions for the cable manufacturing industry to companies worldwide including Europe, Americas, Middle East, Asia and Africa.
With over half a century of experience in the Cable Manufacturing Industry, Ali Shehab, CEO and Amanda Shehab, Director, will both continue to manage the company with additional senior resource including a highly experienced incoming non-executive Chairman, Bryan Taylor, and a new Finance Director.
Ali Shehab, CEO, Cimteq, says “This is an incredibly exciting time for Cimteq. We have seen the company grow steadily from its conception in 1998. We are thrilled that this investment enables us to take the company into the next phase of development, with huge growth expected in the next few years”.
Amanda Shehab, Director, Cimteq, says, “Cimteq has come a long way in the last 20 years. We want to take this opportunity to thank our current customers, some of whom we have worked with for many years. We build strong relationships with our customers and tailor our solutions to individual customer requirements to ensure that they gain the maximum benefit from our software solutions. This recent development will enable us to build on the high levels of customer service we already provide and enhance our expertise in this sector”.
Matthew Pomroy, Investment Manager, Foresight says “With Foresight’s support and the unique market leading software offering, coupled with the team’s exceptional expertise in the sector, we believe there is significant opportunity to grow Cimteq rapidly over the next 3 to 5 years. We are hugely excited to be part of Cimteq’s journey moving forwards”.
CableMES is a Manufacturing Execution System designed specifically for the cable manufacturing industry to enable manufacturers to more effectively plan, manage and control every aspect of the manufacturing process.
CableBuilder is the world leader in engineering and costing software for the wire and cable industry and is used in hundreds of cable factories worldwide. CableBuilder software was borne out of the demand within the cable industry to simplify the complex management of cable-design data from the initial design concept all the way through to delivering the full bill-of-materials directly to the ERP system.
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Cimteq has appointed Graduate Technical Consultants, Alun Owens and Greg Janicki to join the rapidly growing team at Cimteq.
Robert Douglass, Operations Manager at Cimteq, explains “To support the company’s growth and in line with our strategy of growing talent within the business, we have recently employed two local graduates”.
This week, the graduates, alongside our other recent new starter, James Concannon, Technical Account Manager, have started a two week training course on our flagship product, CableBuilder.
CableBuilder software was born out of the demand within the cable industry to simplify the complex management of cable design data from the initial design concept all the way through to delivering the full bill-of-materials directly to the ERP system.
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Cimteq has appointed a new Technical Account Manager, James Concannon. James will be based at our Head Office based in Wrexham in the U.K and will be travelling to customer sites world-wide.
Richard Cotter, Sales & Marketing Manager, Cimteq says; “Cimteq is continually growing as its customer base grows and as its product offerings expand. We are at an exciting stage in our development with a drive for significant growth. We are dedicated in providing excellent levels of service to our customers. To this aim, we have employed a full-time Technical Account Manager who is responsible for looking after existing customers to ensure that not only are we providing the expected levels of service but also to communicate directly and frequently with the customer to see how we can improve on our customer experience”.
James will be responsible for managing customer accounts and ensuring total customer satisfaction.
James says; “I’m really looking forward to starting my role at Cimteq. It’s an exciting time for the business and I’m keen to help the company grow and develop as much as possible over the coming months and into 2019″.
Cimteq has recently been nominated as a finalist for the WCNW Chamber Customer Excellence Award, due to be announced at the end of November 2018.
Cimteq demonstrates its capabilities at Wire China
Cimteq Ltd exhibited at Wire China on 26-29th September 2018 at Shanghai International New Expo Centre. Wire China is recognized as the largest trade fair for its industry in Wire Asia. The company was showcasing its flagship products CableBuilder and CableMES, a Manufacturing Execution System specifically for the wire and cable manufacturing industry.
Yufei Du, Business Development Manager, APAC, and Matt Rowlands, Manufacturing Systems Engineer, were on hand at Wire China to welcome visitors to our newly branded stand; Yufei explains; “This year’s exhibition has been a great success with the opportunity to meet many wire and cable industry professionals. We did multiple demonstrations each day on both CableMES and CableBuilder and had a 107% uplift on the number of leads generated compared to 2016. We had experts available to demonstrate the capabilities of both CableBuilder and CableMES. Over the last few years, Cimteq has taken a strategic approach to develop the Chinese market and Wire China is the fitting platform to meet professionals from the wire and cable manufacturing industry. We have had some excellent exposure at the exhibition and look forward to working with contacts we have met over the last few days”.
In the past year, Cimteq has been awarded a major contract to implement CableMES from an international manufacturer of custom wire & cable in the USA. The CableMES solution has been implemented to maximize plant production, improve product quality, reduce inventory and ensure on time delivery. As a supervisory system, CableMES offers real-time visibility of the shop floor, production order sequencing, drum & raw material management, tracks and reduces work in progress and is used to uncover hidden production capacity. CableMES is a Manufacturing Execution System designed specifically for the cable manufacturing industry to enable manufacturers to more effectively plan, manage and control every aspect of the manufacturing process. It is powerful and simple to use and helps to keep on top of material and production variances and tracks product quality.
Cimteq won a significant contract from a leading cable manufacturer for the design and manufacturing of cables, to implement CableBuilder to its design and manufacturing hub in China.
Ali Shehab, CEO, Cimteq says “Cimteq is committed to delivering innovative software products and services to the cable manufacturing industry in China. CableBuilder is proven to make a huge difference to a company’s efficiency, waste reduction, improved design, accurate data and costing and excellent customer service which leads to decreased costs and increased sales”.
CableBuilder is the world leader in engineering and costing software for the wire and cable industry and is used in hundreds of cable factories worldwide. CableBuilder software was borne out of the demand within the cable industry to simplify the complex management of cable-design data from the initial design concept all the way through to delivering the full bill-of-materials directly to the ERP system. CableBuilder allows you to dynamically produce accurate production costs and bill-of-materials based on customer required length, Auto-generate datasheets, manufacturing instructions and management reports in any format, provide full cable design search facility and reuse existing designs, generate 3D photo-realistic images and full ERP integration
We are delighted to announce that Dave Hughes, Implementation Consultant at Cimteq has been short listed as a finalist for the WCNW Chamber Young Person Award. The candidate for this award needs to demonstrate that they have developed and grown their skill set, made a significant contribution to the business, are dedicated, enthusiastic and have a positive attitude.
Dave has been with Cimteq for nearly three years, coming fresh from University. Since then, Dave has developed his skills on a technical level, his ability to support our customers, his professionalism and his problem solving skills.
Rob Douglass, Operations Manager at Cimteq says; “Here at Cimteq, we have a team of highly skilled and experienced personnel and Dave is no exception. Dave is an enthusiastic member of the team, is keen to take on tasks that will improve his knowledge and expertise and is willing to help his colleagues. Dave is a worthy candidate for this award and we look forward to attending the Awards ceremony in November”.
The award will be presented at the West Cheshire and North Wales Chamber of Commerce Annual Ball and Recognition Awards to be held in The Pavilion at Chester Racecourse on Friday 16th November.
This years annual Cimteq BBQ was held in September at The Royal Oak in Bangor-on-Dee. Despite the weather, it was a fantastic afternoon for all the team to get together in a beautiful setting, next to the River Dee.
Cimteq exhibits at Wire China 2018 – Book a demo
Specifically built for the wire and cable manufacturing industry, CableMES is proven to provide a very quick return on investment, maximising plant production, improving product quality, reducing inventory and ensuring on time delivery.
As a supervisory system, CableMES offers Real-Time visibility of the shop floor, production order sequencing and batching, drum & raw material management, tracks work in progress and is used to uncover hidden production capacity.
CableMES reduces paperwork and manual data entry by downloading machine settings and quality plans directly to the machines. Operators can quickly and accurately set-up machines, assign materials and track progress through barcodes and virtual warehousing.
Quality is managed with Quality plans, full traceability of non-conformance, automated quality recording and real-time alarms and historical trending.
While performance is enhanced with OEE tracking, CableMES reduces paperwork and data entry, decreases downtime, improves machine and material utilisation.
The solution, developed by Cimteq specifically for the cable and wire industry, leverages the global scalability of the Wonderware platform together with Cimteq’s extensive cable manufacturing knowledge to produce a solution that enables cable manufacturers to more effectively plan, manage and control every aspect of the manufacturing process.
Cimteq is conducting one to one demonstrations on CableBuilder and CableMES at the exhibition in Wire China, Shanghai New International Expo Centre (SNIEC) on 26-29th September 2018. Book a one to one demonstration at the show with one of our experts.
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For more information, please contact Katy Harrison, Marketing Manager. email@example.com
Cimteq is ready for business on the first day of the New Products Collection at Toho International Inc in Tokyo.
The show runs for 2 days in Tokyo on the 30th and 31st August 2018 and then moves onto Toho International HQ in Osaka on the 3rd and 4th September 2018.
Richard Cotter, Sales & Marketing Manager, Cimteq says, ” We are excited to be in Japan to showcase our core prodcuts, CableBuilder and CableMES and to demonstrate to the Japanese market our expertise as the leading provider of software for the design and manufacturing of cables to the cable manufacturing industry”.
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